Pausing Terms & Conditions
By purchasing or attending a Pausing session, you agree to the following terms. These are designed to keep the experience safe, respectful and clear for everyone.
1. Sessions and Validity
• Single Session – Drop‑In & Free Trial are valid for 10 days from purchase.
• Starter & Core passes expire after 30 days.
• Free trials are limited to one per person and are non‑transferable.
• Pausing sessions are live via Zoom. No recordings or replays are provided.
2. Bookings and Attendance
• All bookings must be made in advance through the Pausing website.
• Zoom links are sent 15 minutes before each session.
• Please enter quietly with your microphone and video off.
• Late arrivals may not be admitted once the session has begun.
3. Payments and Refunds
• Payments are processed securely through Squarespace or Acuity Scheduling.
• All purchases are non‑refundable unless required by law.
• Credits and passes expire as stated at purchase.
• Pausing is not responsible for technical issues on your device or internet connection.
4. Cancellations
• Cancellations must be made at least 24 hours before the session start time.
• Late cancellations or non‑attendance will forfeit the session.
• Helzie is human and therefore reserves the right to cancel or reschedule sessions; in such cases, credits will be honoured.
5. Health and Safety
• Participation is voluntary and at your own risk.
• Please consult a health professional before joining if you have medical concerns.
• Pausing is not liable for injuries or health issues arising from participation.
6. Conduct
• Respectful behaviour is expected at all times.
• Disruptive conduct may result in removal from the session without refund.
• Mics and video must remain off during sessions unless otherwise instructed.
7. Privacy
• Sessions are not recorded.
• Participant details are kept confidential and used only for session administration and communication.
8. Contact
For questions, cancellations, or support, please contact: